All products from heartsincolors are shipped in protective cardboard box or tube to avoid damage during shipping. 

Transit time for your order:

After placing an order package will arrive in 4 - 10 business days.


You can request a cancellation within 1 hour of purchase. 

We don't accept returns or exchanges

Every item ordered on is custom crafted and at this moment we can't accept returns or exchanges. But before placing an order you can contact us and request information that you didn't find in the product description so you can be sure the purchase will meet your expectation. 
We can accept returns only if items are damaged in transit or have arrived with an obvious factory fault, please contact us as soon as possible.

For any questions or request, please contact us:

Currently, we operate only in the United States ( excl. Alaska, Hawai ).